Orders are generally dispatched within 1-3 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

Once your order has been dispatched, most deliveries arrive within the estimated delivery timeframe shown at checkout. If it has been more than 10 business days since your order was dispatched and you have not received it, please contact us so we can look into it right away.

In some cases, delays can occur due to carrier scanning delays, weather conditions, rural delivery locations, or peak shipping periods. We work closely with our shipping partners and will open a trace if needed to locate your shipment and provide an update as quickly as possible.

Please have your order number handy when reaching out so we can assist you faster.

Occasionally, confirmation emails are filtered into SPAM or JUNK folders. If you’re unable to locate it, feel free to reach out and we’ll promptly resend your confirmation.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. If your tracking hasn’t updated or you’d like an update, feel free to contact us and we’ll be happy to assist.

Yes, we do. We want you to feel confident in your purchase. You may request a return within 30 days from the date of purchase. During the holiday season (November 14th–December 31st), we extend this to 60 days.

To be eligible for a return, please contact us first for approval and instructions. Returned items must be unopened, unused, and in their original packaging. All returns are subject to inspection and must meet manufacturer guidelines. Return shipping costs are the customers responsibility. A 3% restocking fee may apply depending on the situation. View our full return policy in the Quick Links section located at the bottom of our website.

If your item arrives damaged or defective, please contact us immediately so we can resolve the issue. We may require photos, videos or additional information to process a replacement product, part(s) or refund.

Yes, items purchased online can generally be returned to our physical store location. Please bring your order confirmation or packing slip with you for faster processing.

If you received the wrong item or your order is incomplete, please contact our customer service team immediately. We will work quickly to rectify the issue and ensure you receive the correct items as soon as possible.

While we prefer that items are returned in their original packaging, we understand that this may not always be possible. As long as the item is in its original condition and meets our return criteria, we will still process your return.

If you received an item as a gift and need to return or exchange it, please contact our customer service team and we’ll be happy to help. With the original order information, we can assist with an exchange, issue store credit, or help coordinate the return with the gift giver to make the process as easy as possible.